Motto: To attend all complaints in Mumbai within 24 hours and those outside, within 72 hours.
At VEMC, customer service is not a department, it's an attitude. As businessman Roger Staubach puts it, 'There are no traffic jams along the extra mile'. Each one of us goes that extra mile so that we can exceed expectations. Our attitude and willingness to serve with zeal makes us the preferred choice among customers. A hand-in-glove rapport with our principals and vendors helps us expedite product delivery. We stock materials in advance, at our strategically located warehouses, to save transportation time.
Our service offerings include all types of pre-sales as well as post-sales services and cater to on-field and off-field customer needs. Our team of qualified and experienced engineers understand and speak the customer's language. They are trained to deal with pump, motor, and engine related needs, anywhere in India.
Timely delivery, 24x7 accessibility and prompt response are our constants and make us a company of high repute. With optimum utilisation of our experience and expertise, we continue to move up the value chain.
- Our services span the following areas:
- Installation and Commissioning Support: Installation and commissioning of Kirloskar pump-sets, all over India.
- On-site Services: On-site customer needs attended to, during and after warranty period.
- AMC: Annual maintenance for Kirloskar pump-sets.
- Energy Saving Solutions: Solutions to make products energy-efficient.
- Overhauling: Overhauling services for various pump-sets.
